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What to Expect

What to Expect at American Chimney

  1. Expect to speak to a live employee who is ready and able to help you, every time.
  2. At American Chimney we know that your time is valuable, and therefore strive to provide service and solve problems with minimal inconvenience. Most companies are either unwilling or unable to provide true appointment times - they expect you to wait at home for them all day, if necessary. We respect your time, and therefore have changed the way appointments are made and kept - our windows of time are precise, and we call you once a technician is dispatched. If you have to leave the house during your appointed "window" but don't want to miss our appointment, you may choose to provide us with a cell phone number, and we'll contact you when we're on our way.
  3. We do the right job the first time. Every time. Every American Chimney technician drives a truck that is fully stocked with more than 1,000 parts, so most repairs can be completed during the first visit. In this way, we not only minimize our need for frequent trips to supply houses - we minimize your need for extra visits and inconvenience.
  4. Peace of mind. American Chimney technicians are fully trained both in the fundamentals and in the latest advancements in our field. We are so confident of our technicians' abilities, American Chimney Service offers a 100% Satisfaction Guarantee. If you are unhappy for any reason, we will redo the repair for free.